This policy explains when a customized PRINTKAR order may qualify for cancellation, replacement or refund review.
Customized products are created using customer-selected images, text and specifications. Therefore, they are generally not returnable merely because the customer changes their mind.
The delivered product is physically damaged.
The delivered product is different from the product ordered.
The product has a confirmed printing or manufacturing defect.
A required item is missing from the package.
A prepaid order is cancelled by PRINTKAR before fulfillment.
The customer uploaded an incorrect image.
The customer entered an incorrect name, date, spelling or message.
The customer selected the wrong product, model, size, color or quantity.
The customer changes their mind after customization or printing has started.
The difference is caused by screen brightness, display settings or expected minor color variation.
The product was damaged after delivery due to improper use or handling.
A cancellation request should be submitted as early as possible. Cancellation is not guaranteed after customization, printing, production or packaging has started.
If a prepaid order is successfully cancelled before fulfillment, an eligible refund may be initiated to the original payment method.
A replacement or refund request may require clear photographs or video showing:
Contact support with your order ID, issue description and supporting photographs as soon as possible after delivery.
Submitting a request does not automatically guarantee a refund or replacement. The request will be reviewed using the order record, uploaded customization details and submitted evidence.
When a replacement is approved, PRINTKAR may recreate and resend the affected product. The original customization details may be used unless a correction is specifically approved.
Replacement preparation and delivery require additional processing time.
Approved refunds for online payments are generally sent to the original payment method.
The time required for the refunded amount to appear depends on the payment gateway, bank or payment service provider.
Cash-on-delivery refund arrangements, when approved, may require additional customer banking or payment details.
When only part of an order is affected, the review may result in a replacement or refund limited to the affected product rather than the entire order.
Use the contact form and include your order ID, issue details and available evidence.
Contact Support